Frequently Asked Questions
How can I get into contact with you?
We love hearing from you! You can reach us on the phone at (512) 270-8509, or email us at firstname.lastname@example.org.
How can I manage my subscription?
After placing an order, you will receive a confirmation email containing a link to register your Puzzle of the Month Club subscriber account. Once you have done this, you can log in on our website and manage your subscription details directly.
Accounts aren't necessary to purchase a subscription, but we strongly recommend all our customers create an account in order to view and edit subscription information.
What types of puzzle designs will I receive?
Our puzzles will feature contemporary art designs, with themes ranging from abstract patterns, to animals and people, to landscapes/cityscapes. The design of the upcoming month's puzzle isn't shared in advance, so that it can be an exciting surprise for all of our subscribers. What we can tell you is that our talented team of designers work hard to make sure that each puzzle is a high quality piece of art.
Will I get to select the design I want each month?
For gifts, what contact info should I use to register my account?
I provided the wrong delivery information- how do I correct it?
After purchasing a Puzzle Club subscription, you'll be sent an email containing a link to register your account on our website. Once your account is created, you can go into your Manage Subscriptions tab and correct your shipping information.
For our customers who don't want to make an account- you can reach us directly at (512) 270-8509, or at email@example.com and we'll happily change the information for you!
Can I pause my subscription?
When will my puzzles be delivered?
If you placed an order before 5/20, your first shipment will be shipped the last week of May. All future shipments will be shipped the second week of the month. Expected delivery dates vary based on location. Feel free to send us an email if you would like to check on the delivery status of your order!
*If you have a monthly subscription, the card on file for your account will be charged on the 15th of each month.
How much does shipping cost?
Where do you ship?